Privacy Policy

A legal disclaimer

Introduction

IBK Education Solutions (IBK ES) is committed to protecting the privacy and security of the personal information of our website visitors, clients, and partners. This policy outlines how we collect, use, share, and protect the personal information provided to us. By using our website and services, you consent to the data practices described in this policy.

Information We Collect

We collect information that allows us to provide our consultancy and training services, process bookings, and communicate effectively.

Types of Personal Information Collected:

Identifiers: Names, email addresses, phone numbers.
Professional Data: Job titles, school/organisation name, role within the organisation, and specific service interests.
Communications Data: Records of communications (emails, contact form submissions).

2. How We Collect Information:

We collect information through the following methods:

Direct Interaction: When you fill out our contact form, subscribe to our newsletter, request a consultation, or make a service booking.
Automated Technologies: Through cookies and analytics tools (as detailed in Section 7) that track your usage of our website.

Why We Collect Personal Information

We collect and use your personal information for the following purposes:

Service Delivery: To process your service requests, manage bookings for CPD sessions or audits, and provide Interim Leadership Support.
Communication: To respond to your enquiries, provide requested information, and send service updates or contract details.
Marketing & Engagement: To send promotional information about services that may be of interest to your organisation (only where consent has been given).
Improvement: To monitor and analyse website traffic and user behaviour to improve the functionality and content of our website and refine our service offerings (Excellence).

Storage, Use, Sharing, and Disclosure

Storage and Security:

Personal information is stored securely on professional, password-protected servers and managed by our Operations team. We use industry-standard measures to protect your data from unauthorized access, loss, or disclosure, reinforcing the Foundation of our operations.

2. Sharing and Disclosure:

IBK ES will not sell, rent, or lease its customer lists to third parties. We only share personal information in the following circumstances:

Service Providers: We may share data with trusted partners who perform services on our behalf (e.g., email marketing platforms, CRM software, web hosting). These third parties are prohibited from using your personal information for any purpose other than providing these services to IBK ES.
Legal Requirements: When required to do so by law or in the good faith belief that such action is necessary to conform to legal requirements or comply with legal process.
Within IBK ES: We share relevant professional data internally among our consultants (e.g., Lead Consultant, Pastoral & Wellbeing) only as necessary to deliver the requested service (Purpose).

Communication with Site Visitors

We may contact you via email or phone only if:

You have submitted a direct enquiry via our contact form.
You have opted-in to receive our strategic insights or newsletters.
It is necessary to complete a service booking or project management task.

Cookies and Tracking Tools

Our website uses "cookies" and similar tracking technologies to help personalise your online experience.

What are Cookies? Cookies are small text files placed on your hard disk by a web page server. They are not used to run programmes or deliver viruses to your computer.
Usage: We use cookies to: (a) track website traffic and activity (via analytics); (b) remember your preferences; and (c) manage the site’s performance.
Control: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of the IBK ES website.

Your Rights and Withdrawing Consent

You have the right to access, update, or delete the personal information we hold about you.

Access/Correction: You may contact us at any time to request a copy of the data we hold about you or to correct any inaccuracies.
Withdrawal of Consent: If you have previously consented to receive marketing materials, you may withdraw your consent at any time by clicking the "unsubscribe" link in the footer of any email or by contacting us directly.

IBK ES reserves the right to modify this Privacy Policy at any time. We will post those changes on this page. We encourage you to periodically review this policy to be informed of how we are protecting your information.

2. Questions and Contact Information:

If you have any questions or concerns regarding this Privacy Policy, please contact our Operations team:

Email: info@ibkgroupltd.com